As If He Didn’t Have a Name

Joseph walks in his flip-flops behind his father and stepmother through their neighborhood in San Remigio on the Philippine island of Cebu.

The 6-year-old carries a big plastic bag to collect recyclables and scrap metal, asking neighbors to sell him empty plastic bottles, pieces of metal, cans and glass jars.

The family gathers anything that might be worth a few more pesos before they sell it on to “the boss,” who then sells those items to turn a profit.

“The boss” pays Joseph’s father, Julito, a fixed price: 3 pesos per kilogram of cans, 2 pesos per kilogram of glass bottles and only 1 peso per kilogram of plastics. On a good day, the family of five receives 100 pesos, which totals out to $2 at the most.

Joseph is the family’s youngest child and the only one born with a cleft lip and cleft palate.

Joseph, 6 years old.

His mother, who died several years ago due to heart disease, also collected scrap metal and recyclables.

While there are still many misconceptions surrounding the cause of cleft conditions, which can be environmental or hereditary, Julito believes his son’s cleft condition may have been caused by hours of bumpy motorbike rides Joseph’s mother endured while she was pregnant.

Joseph helps to sort his family's haul before taking it to

Joseph doesn’t attend school.

“He tried once, but came home crying. They call him ‘bungi,’” a derogatory word for cleft, Julito explains.

Sometimes the neighborhood children throw stones at him — the same treatment they give the stray dogs in the area.

“Then, he fights back and comes home angry, crying and upset,” Julito said.

For unknown reasons, Southeast Asia, including the Philippines, is a region where cleft conditions are more common than the rest of the world — around one in 500 children are born with cleft lip and cleft palate.

The global average is closer to one in 750 births. Even though there are skilled plastic surgeons in the country — some who volunteer for Operation Smile — most families cannot afford the cost of surgery.

Joseph’s family is no exception.

Even the bus fare to the hospitals of Cebu City is too costly for some families.

However, when Julito learned about Operation Smile and the free surgeries it provides to children like Joseph, he became hopeful for his son’s future.

Joseph, before surgery.

After a local nongovernmental organization, Abounding In Love, provided Julito and his family with free transportation and lodging to an upcoming Operation Smile medical program, Joseph was closer than he’d ever been to receiving a new smile.

Following their bus trip to the program, Julito gazed around at the scene before him, surprised to see how many other children had the same condition as Joseph. While relieved to learn that his son wasn’t the only child to have a cleft, Julito soon became worried.

“I have mixed feelings,” he said. “I’m happy Joseph is not alone, but also afraid he will not qualify for surgery since there are so many in need of help.”

Amid the bustling atmosphere of the program, Joseph tries to make sense of the situation.

He keeps asking his father why they are there, and when Julito explains, Joseph looks at him with surprise: “So they are going to fix my lip now?”

After a passing a comprehensive health evaluation, Joseph became one of many children who were selected to receive surgery.

The day after his cleft lip is repaired, Joseph stares at himself in the mirror for a long time.

With love and hope for his son, Julito won’t give up until Joseph receives cleft palate surgery.

Joseph's father holds him after his surgery.

A year has passed since Joseph’s surgery.

While Julito still struggles to provide for his family, life has drastically changed for Joseph since arriving home after the program.

“When we were discharged from the hospital and arrived at home, all our neighbors were very excited to see Joseph and told him he looked so handsome,” Julito said. “When we came to our house, he got a mirror and looked at his face and said, ‘Oh, I’m very handsome now!’”

But Joseph’s confidence isn’t the only bright spot in life after surgery.

Joseph, after surgery.

Joseph has returned to school, eager to learn and become friends with those who once bullied and teased him.

“The first day at school, Joseph prepared himself carefully,” Julito explains. “He washed himself and prepared his school bag and dressed in his school uniform. When we got to the classroom, he asked if I was going to stay there with him. I said, ‘Yes, of course, I’m going to wait for you,’ but my son then explained that there was no need; he could manage to go home on his own.

“He’s not shy anymore. Unlike before, he likes going outdoors. And even if children still tease him sometimes, he doesn’t get mad at them — he knows his face is different now. Hopefully, the surgeries will bring him a different life than mine. He has more confidence now, and maybe this will give him a chance to get a proper job in the future.”

Joseph, in school after surgery.

“I Didn’t Want Her to Grow Up Like I Did”

Enly chews a toy during a surgical program in the Philippines.

Lynn-Ann paced the hospital hall in Cebu, trying to soothe her 9-month-old baby, Enly. In just a few minutes, Enly will undergo a surgery to repair her cleft lip. Her mom has hope that this operation will change the course of her daughter’s life.

At 29 years old, Lynn-Ann knew what her daughter was about to go through – just 15 years earlier, Lynn-Ann had her cleft lip repaired at an Operation Smile surgical program in the Philippines.

“I knew Operation Smile could help her like they helped me,” she said. “Operation Smile gave me a chance to live and be happy. I gained confidence, I went to school, I am a college graduate. Before I had kids, I was working in quality assurance. Now my baby will have a chance to do all that, too.”

Lynn-Ann brought Enly to the surgical program in Cebu as a baby so that she could get surgery early in life and live a happy childhood, without the taunting that Lynn-Ann herself had endured growing up.

“I want my daughter to be normal, I want her to talk normal. I want her to say ‘mama,’ I want her to go to school. I want her to be a great professional,” said Lynn-Ann. “Now she can do all of those things.”

From Hurt to Healing: Efren’s Emotional Change

At 9 years old, Efren’s schoolmates were his worst enemies. He lashed out against his bullies, who constantly targeted him with insults because of his cleft lip and cleft palate. He came home in tears almost daily, his father, Efren Sr., recalled.

After receiving life-changing surgery from Operation Smile in the Philippines, Efren now carries himself with a sense of dignity and his outlook on life has been fundamentally changed – he’s happier, more confident and now looks forward to going to school.

“Those who have bullied him have now become his friends,” Efren Sr. said. “When he goes to school now, he is never in a fight. Now, the other children are happy for his sake.”

After his surgery, Efren smiles for the camera with friends.

In the years leading up to Operation Smile’s intervention, Efren and his family lived with so much hurt in their hearts. When he was born, Efren’s mother, Juditte, was stricken with overwhelming sadness when she saw first saw her baby’s deformity. Juditte struggled to understand how her baby could be born this way. She thought it could be related to a fall she took when she was nine months pregnant with Efren, or it was a result of Efren sucking his thumb as he developed in the womb.

“We didn’t have any relatives with cleft, so we wondered why this happened to us,” Juditte said. “We felt so sad about his situation, and I have cried a lot.”

Scientists do not believe that either possibility Juditte pondered causes cleft conditions. In an effort to understand all known causes of cleft, both genetic and environmental, Operation Smile and its partners are leading the International Family Study, which seeks to translate medical research findings into preventative measures to help families like Efren’s in the future.

When Efren was 6 years old, the family was hopeful that he could receive surgery at a surgical program led by another nonprofit organization. During screening, the medical staff discovered that Efren had an irregular heartbeat and believed that surgery would be too risky to perform.

Living in extreme poverty severely limited the family’s options for a future surgical solution. It would be three years before the Philippines-based nonprofit Abounding In Love would connect Efren’s family with Operation Smile in June 2014. During that time, the family’s home was destroyed by Typhoon Yolanda in 2013. A tent provided by the United Nations Refugee Agency served as temporary housing for the family as they waited for their new home to be built.

With Abounding In Love covering their transportation costs, Juditte’s sister and Efren arrived at the Operation Smile surgical program site in Cebu for another chance to heal Efren’s smile. His parents had to stay home on Bantayan Island as Juditte had to care for their six other children and Efren Sr. could not afford to miss work.

A comprehensive health evaluation performed by Operation Smile medical volunteers found that the irregularity of his heartbeat was so minor that surgery posed no threat to Efren. Finally, he was cleared for surgery to repair his cleft lip.

After Efren’s successful procedure was complete, his aunt could breathe a sigh of relief. She looked forward to also relieving Efren’s parents’ anxiety by returning to Bantayan Island with Efren and his new smile.

Efren jumps down while playing with friends.

“I am so happy now – I can’t express in words how happy I am. It hurt so much every time I saw him come back from school crying before,” said Efren Sr., whose son’s speech abilities dramatically improved in the months following his cleft lip surgery.

Without the help of Operation Smile, Efren’s parents would not have been able to afford surgery for their son. Efren’s father is a fisherman and struggles to make enough to feed his family of nine. The older children work with their father, instead of going to school, to help supplement the family income. However, Efren Sr. envisions a brighter future for his son.

“I am hoping Efren will continue school up to a high level and go to college – I would like him to become a teacher,” Efren Sr. said. “He has big dreams, but couldn’t do it without surgery – without Operation Smile.”

Efren smiles for the camera after surgery.

Her Name is Jane Rose

Jane Rose plays with friends at her home one year after receiving surgery from Operation Smile Philippines

Jane Rose longed to be called by her name. Writing it repeatedly in her notebook, the spirited 7-year-old hoped that the dream she wrote on paper would eventually come true. 

But in reality, she faced almost constant bullying because of her cleft condition from many children in her community who refused to call her anything besides “bungi,” a derogatory word for cleft. 

Seven-year-old Jane Rose, before surgery.

“My heart breaks every time I hear them bully her. The only way to stop it is to get her cleft lip repaired. They will not stop otherwise,” said Eutigio, Jane Rose’s father.

Jane Rose loves going to school and is very intelligent. She refused to give in to her abusers.

With big dreams of one day becoming a teacher, she felt determined to attend school each day despite the constant bullying. 

Jane Rose's father, Eutigio, watches as his daughter completes her homework.

Her family lives in a house made of bamboo in Cebu City, Philippines. With no access to electricity or water in their home, Jane Rose and her family share the only nearby well with the many neighbors in the area. 

Southeast Asia, including the Philippines, is a region where cleft conditions are more common than the rest of the world – around one in 500 children are born with a cleft condition. The global average is closer to one in 750 births. 

Even though there are skilled plastic surgeons in the country – some who volunteer with Operation Smile – most families can’t afford the cost of surgery. 

It broke Eutigio’s heart knowing that as a garbage collector, the cost of surgery for Jane Rose was beyond his means.  

In the past, he’s tried twice to get his daughter this life-changing surgery for free through other organizations. 

But both times, Jane Rose was denied because of health issues. 

With each failed attempt, Eutigio’s anxiety and worry for his daughter deepened. 

“My biggest fear is that she’ll grow up being bullied all her life,” he said.

Jane Rose is left to watch as her neighbors play a game together.

It wasn’t until Eutigio learned about Operation Smile Philippines that he believed and hoped their third attempt at surgery would be different. 

Upon arriving at the surgical program, Jane Rose and her father felt excited at the thought that this could be the opportunity for which they’ve been waiting. 

“I am very happy to be here,” Eutigio said. “There are so many children here with the same problem. I thought it was only our family.” 

After the screening process, medical volunteers were thrilled to tell Eutigio the good news. 

Operation Smile medical volunteers check Jane Rose's vitals during screening to ensure that she's healthy enough to undergo anesthesia for her surgery during a 2015 surgical program in Cebu.

“I am so happy she passed all the health examinations since this is the third time we’ve tried. I am very happy and very thankful,” Eutigio said. 

It was finally time for Jane Rose to receive the surgery she always deserved. 

A surgery that can take 45 minutes changed her life forever.

The day after her cleft repair surgery, Jane Rose stared at her new smile in the mirror, not taking her eyes away from what she saw. 

“I’m so happy that she looks so beautiful. Thank you!” said Eutigio.

Jane Rose looks in the mirror after surgery.

Years have passed since Jane Rose’s surgery, and so many aspects of her life have changed during that time.

Today, Jane Rose continues to excel in her studies at school. According to her teacher, Jane Rose is very involved and intelligent. She even received a medal for the time she spent studying. 

With her newfound confidence after surgery, Jane Rose participated in a school mini pageant and has gained many friends. 

But the greatest and most noticeable change is how the children who once bullied her now call her by her real name. At last, she’s living out her dream that once occupied the lines of her notebook.

Eutigio hopes that Jane Rose will now be able to follow her dreams, finish school, and become a teacher. 

“She will have a better future now,” he said.

Today, nobody bullies or teases her – many have no idea that Jane Rose was born with a cleft lip. 

“I am not a ‘bungi’ anymore, I am just beautiful,” Jane Rose said. 

Jane Rose, after surgery.

Operation Smile Philippines Represented In East Avenue Medical Center (EAMC) Multi-Sector Consultative Council

Operation Smile Philippines’ Executive Director Emiliano Romano was recently inducted as a council member for the East Avenue Medical Center (EAMC) Multi-Sector Consultative Council.

With the thrust of strategic governance and collaborative efforts across various community sectors, EAMC takes proactive steps towards its Transformation Roadmap.

With the goal of elevating the center to greater heights of proficiency in healthcare delivery, the council will play a key role in a collaborative effort in EAMC’s governance mechanism for the proper and efficient implementation of their future plans.

Together with Emiliano, the council members are as follows:

  • SEC TEODORO “TED” HERBOSA – Secretary of Health
  • SEC RENATO U. SOLIDUM, JR.. PhD – Secretary, DOST
  • DR. PAULYN JEAN BUENAFLOR, ROSELL-UBIAL – Adjunct Professor of the UP College of Public Health
  • MARIA LINDA BUHAT, RN, MAN, Ed. D – President Emeritus, Association of Nursing Service Administrators of the Philippines
  • DR. RAYMUNDO P. ARCEGA, CESE – Chairman, National Network of Quality Assurance Agencies NNQAA
  • ATTY. RENE S. GRAPILON, MD – QC Assistant City Administrator for General Affairs
  • DIR. NOEL V. SALUMBIDES – CSC Acting Director III
  • EARL JASON VISTRO – Senior Vice President, Supply Chain, Management & Logistics, EEI Corporation
  • MR. TIRSO RAYMOND “MON” GUTIERREZ, JR – Chief of Staff, E-Government, DICT

Miss International 2022 Jasmin Selberg and Philippine representative for Miss International 2023 Nicole Borromeo spread positivity among children with their smiles

Jasmin Selberg, the winner of Miss International 2022 from Germany, along with Nicole Borromeo, who was crowned as Binibining Pilipinas 2022, and the Philippine representative to Miss International 2023, made a special visit to Sta. Ana Hospital. Their charming smiles had a powerful impact on past and present patients. During their visit, the two lovely women took time out of their busy schedules to meet the children, listen to their stories, and share some of their own. The children were ecstatic with their presence but were also treated to a special lunch and dessert, bringing their beautiful smiles all around.


At the event, the children showcased their unique talents. Among them was a young girl who dreams of becoming a vocalist. Despite having undergone surgery for a cleft lip and palate, and receiving speech therapy, she stunned everyone with her beautiful singing voice. Her performance was truly inspiring.

The two pageant winners were given a tour of the Sta. Ana Hospital Center, which is the driving force behind the positive impact on the lives of these children.  

Soaring to New Heights with AirAsia and Operation Smile


In the photo: Jehro, Luke, and their families with AirAsia’s cabin crew.

Philippines AirAsia’s partnership with Operation Smile Philippines (OSP) began this year by transporting two children with cleft lip and palate conditions from Tacloban City to Manila on March 19, 2023. Jehro, who is three years old, and Luke, who is nine months old, received cleft and surgical care at OSP’s Pampanga Cleft Care Center, located in The Medical City Clark.

Jehro was born with both cleft lip and palate conditions. He had his first surgery at seven months old in OSP’s Tacloban Surgical Program in January 2019, right before the pandemic started. He was supposed to have his second surgery in 2020, but the pandemic affected all activities of OSP, causing a delay. However, at the start of 2023, OSP sought patients to fly to Manila for cleft care, and Jehro was chosen as one of the two patients.

Jehro, a 3-year-old boy, is an energetic kid who loves playing and watching sports like football, golf, and billiards. He also enjoys the ocean and exploring the nature around him. He is talkative and likes to sing. Jehro’s parents are very hands-on with their children, and they make ends meet by freelancing and selling clothes online.

“Hindi po namin makakalimutan itong moment na ito. Taos-puso po kaming nagpapasalamat.” [We will never forget this moment until he grows old. We’re grateful sincerely, from the bottom of our hearts.] Jehro’s mom said in an interview with the parents of the children.

Luke was born with a unilateral cleft lip. When he was nine months old, he received his first lip surgery. Luke’s father is a farmer and construction worker who is on call. When Luke was born, his parents were unaware that his condition could be addressed. Additionally, he was the only one in his family with a cleft lip. Upon seeing his cleft lip condition, neighbors often looked at Luke with dismay, but this did not trouble his parents. They immediately committed to the schedule after learning that Luke could receive surgery last March.

“Maraming salamat po sa AirAsia sa tulong po ninyo lalo na po sa anak namin. Di po namin ito makakalimutan. Kayo po ang maaalala namin tuwing ngumingiti po ang anak namin.” [Thank you, AirAsia, for all help specially to our child. We will never forget this. You’ll be the one we’ll remember every time our child smiles.] Luke’s mom said.


L-R: AirAsia Philippines Head of Communications and Public Affairs Steve Dailisan and Chief Executive Officer Ricky Isla hand over a cheque donation amounting to PHP229,249 to Operation Smile Philippines Executive Director Emiliano Romano and Development Manager Carolynne Arriola

In January 31, 2023, OSP and Philippines AirAsia renewed their alliance and strengthened their relationship with new innovative projects in the pipeline. AirAsia has been instrumental in the success of providing care to OSP’s patients, serving as their transportation provider, and sharing their cause with the many transient travelers who pass through their airlines. They announce their cause and collect onboard donations, making them a vital partner in providing care to their patients.

Inflight cash donations totaled more than half a million pesos for the past year, allowing OSP to provide even more comprehensive cleft care to their patients who need it the most. This year marks a new year and new opportunities to improve how to transform smiles more effectively.

AirAsia Philippines Chief Executive Officer Ricky Isla shares: “This reinforced partnership with Operation Smile Philippines signifies our resolve to make it happen for the Filipino children and their families. Our vision in AirAsia of inclusive growth is evident—-beyond connecting people, we want to be there for the people we serve, especially the marginalized. Each time you fly with AirAsia, you don’t just reach your destination safely, but you can change people’s lives for the better.”

Operation Smile Philippines Executive Director Emiliano Romano said, “I am ecstatic about renewing our partnership between Operation Smile Philippines and AirAsia.  Our vision and cause of transforming lives cannot be done alone; instead, it takes a community of like-minded individuals to affect change.  AirAsia has been an essential partner, a vessel, and a catalyst of change.

We look forward to more projects in the many years to come.”

AirAsia will be vital in transporting medical volunteers and patients in the coming years as Operation Smile Philippines grows.

Inspiring and Empowering Others

The Italian Chamber of Commerce in the Philippines (ICCPI) recently concluded its Leadership Awards for the year 2022. And our very own Executive Director Emiliano Romano bagged the coveted Outstanding Leadership Award!

This award celebrates exceptional Italian and Filipino business leaders, entrepreneurs, and organizations who continue to promote outstanding practices and global excellence in their respective fields This also aims to recognize executives who have proven significant leadership skills by being role models for their passion, integrity, authenticity, vision, strategy, perseverance, commitment and business capacity in his industry.

Fielded are thirty (30) nominees for 10 different awards categories including, (1) Woman in Business of the Year, (2) Exceptional Entrepreneur Award, (3) “ItalPinoy” of the Year, (4) Restaurateur of the Year, (5) Emerging Entrepreneur, (6) Sustainability Business/ Entrepreneur, (7) Innovation Champion, (8) Young Business Leader, (9) Outstanding Leadership, and (10) Italian Executive of the Year.

The event also had the privilege of having an esteemed group for its panel of judges. Among them ICCPI’s President Sergio Boero, Dusit Thani’s Managing Director Stanley Lo, BDO Capital’s President Eduardo Francisco, Proactive Resources CEO Hermod Allertsen, and Italian Consul Antonio Gallo.    

The event also strengthened relationships within the Italian-Filipino business network creating a sense of family, very dear to both cultures due to its shared practices and common cultural heritage. 

Putting smiles on faces when we all need it most

The global pandemic has created a lot of disruptions, but the one thing it could not shut down is the power of volunteerism – people overcoming challenges to give their time and services to aid those impacted the most.

For Operation Smile Philippines (OSP), this means continuing to provide free reconstructive surgery, post-surgery speech therapy and related healthcare to children in resource-poor communities affected by a cleft lip or palate.

However, the pandemic has prevented volunteers from conducting the therapy in person. To get around the problem, they initiated an online speech therapy, or teletherapy, program in July 2021 so that they could continue their work to improve the children’s communication skills and self-confidence.

“This can have a transformative impact on the children as the goal is for them to be able to speak normally so that they can attend school and interact with other people without fear of being ridiculed,” said University of the Philippines professor, Fernando Alejandro Ligot, an OSP volunteer of 20 years. “We work with various partners, including UPS Philippines, to bring that smile back to the children.”

The global logistics provider, via its charitable arm The UPS Foundation, awarded a grant to OSP for the purchase of internet-ready tablets and headsets to equip patients with the tools to undergo therapy online. With more children, many of them scattered across the country, gaining access to the sessions, it helps OSP’s online speech therapy service – known as Assessment and Clinical Care through Electronic Speech Services, or ACCESS – to expand.

ACCESS comprises eight virtual sessions – one session per week for two months – with each patient assigned to a volunteer speech therapist. Each session is conducted in the presence of the patient’s parent or guardian who is also given instructions on additional exercises the child can practice at home in between sessions.

UPS employees are also volunteering to support the patients and their parents during therapy as well as outside of these sessions via teleconference calls. Each employee volunteer is assigned to a particular patient for the entire duration of the engagement.

“The partnership with UPS is a very significant and crucial collaboration because more kids are able to receive therapy, and therefore they have better opportunities to develop communication skills and become confident members of their communities and society,” said Emiliano Romano, Operation Smile Philippines Executive Director.

That difference is felt by those on the receiving end.

Maraming salamat sa Operation Smile kasi hindi sila nagsasawa na tumulong sa amin, mula surgery hanggang therapy. Hindi na mahiyain makipaglaro si Reeze. Mas naiintindihan na sya ng ibang bata. Nakatulong yon breathing exercises at lahat ng speech and reading exercises. Maraming salamat rin sa UPS sa pagbibigay ng gadget. Ang laking tulong sa therapy, pati na rin sa online classes ni Reeze [Thank you very much to Operation Smile for helping us from surgery to therapy. Reeze is no longer shy to play. Other children understand her better. Breathing exercises and all speech and reading exercises helped. Many thanks also to UPS for providing the tablet. This really helped in therapy, as well as with Reeze’s online classes,” said Joanalyn Pingki-an from Caloocan. Her 9-year-old daughter, Reeze Alaina is a Grade 3 student at the Arsenio Lacson Elementary School.

As part of their #UPSGivesBack global campaign, UPSers have committed to 30 million volunteer hours by 2030, with UPS Philippines participating in Operation Smile’s programs and other charities across the country as part of UPS’s Global Volunteer Month which takes place every year in April.

“Despite the pandemic, UPSers find ways to give back to the communities we serve by sharing our time and resources and connecting with people to build purposeful relationships and engagements,” said Tessa Santos, UPS Community Involvement Committee (CIC) executive sponsor and operations manager.

The UPS CIC is also organizing activities in partnership with SOS Children’s Villages Philippines, Project Pearls for the COVID-19 Hunger Relief Program and AIP Foundation for the Safety Delivered campaign which raises awareness of the importance of safe driving and child helmet use. 

“Many of these partnerships have been in place for years. We’ve completed numerous projects together already and we’re looking forward to continuing new initiatives for many years to come,” added Tessa.